FAQ / Delivery / Returns

HOW SECURE IS THIS STORE?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

DELIVERY

Your purchase will be dispatched within 3 working days of cleared payments. (unless it is a "to order" item which will take 7/10 working days).
Items will be dispatched using the Royal Mail Special Delivery services for deliveries within the UK, Europe and USA.
Please note I re-use padded envelopes as I'm a strong supporter of recycling; this doesn't impact the quality of the goods.

The delivery charges are as follows:
.UK: Special Delivery Signed For £6.50 and 0.80p for multiple items
.Europe: International Signed For £8.00-0.95p for multiple items (four to seven days delivery)
.Wordwide: International Signed For £8.00-0.95 for multiple items

RETURN 

I hope you will be delighted with your new ESOTIC Jewellery new piece.

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund,contact us and  return the item to us within 14 days of receipt of your purchase.

Exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.

All returned pieces must be in perfect condition as sent and in their original packaging where applicable.

Once the piece has been returned and condition approved, a full refund of the cost of the piece will be issued.

Items are returned at the buyer's own risk, so I would recommend using a Special Delivery service, and insure the shipment against loss or damage. Postage will only be refunded if an item has been sent incorrectly, or some other error has been made on our part.

For international returns, customs duties/taxes must be paid for by the customer. These will be invoiced at cost. 

 Thank you